Intelpretation, LLC ("INTELpretation," "we," "us," or "our") operates the website at intelpretation.com and its subdomains (including portal.intelpretation.com), our campaign landing pages, and the INTELpretation mobile app (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. If you are an interpreter in our network, your information is covered by our separate Interpreter Privacy Policy.
By using the Services, you acknowledge the practices described in this policy.
1. Information We Collect
Information you give us
- Contact and request details: your name, law firm or organization, email address, phone number, and the details of your request, such as language needed, matter type, dates, location, and any notes you include.
- Account information: first and last name, email address, phone number, login credentials, and profile image, if you create an account on the Client Portal or in the App.
- Booking information: job details you submit, such as case or matter information, schedules, locations, meeting links, and documents you upload so an interpreter can prepare.
- Payment information: billing details needed to invoice and collect payment. Payments are processed by our third-party payment provider, Bill.com. INTELpretation does not store credit card numbers.
- Communications: messages you send us, including emails, feedback and support requests.
Information collected automatically
When you visit the Services, we and our service providers automatically collect:
- Device and usage information: IP address, browser type, device type, operating system, pages viewed, the page that referred you, date and time of visits, and interactions such as scrolling and form activity.
- Approximate location: general location (city or region) inferred from your IP address.
- Cookies and similar technologies: see Section 3.
Advertising and campaign information
If you arrive at our site by clicking an online ad or a tracked link, we record the campaign details carried in that link (such as source, campaign, keyword and ad) and click identifiers set by the ad platform (such as Google's "gclid"). If you submit a request, those details are included with it, so we know which campaign led to your inquiry.
2. How We Use Your Information
We use personal information to:
- provide the Services, including scheduling interpreters, matching the right interpreter to a job, managing accounts, and processing payments;
- respond to your quote requests, bookings and questions;
- send service communications and notifications about your account or bookings;
- understand how visitors use our website and improve it;
- measure how well our advertising works, including whether an ad click led to a request;
- protect the Services, prevent spam and fraud, and keep our systems secure; and
- comply with legal obligations and enforce our agreements.
3. Cookies, Analytics and Advertising
We use cookies and similar technologies, some of them from third parties, on parts of our website:
- Google Analytics: helps us understand how visitors find and use our site. Google Analytics collects information such as pages visited, time on site and device details through cookies.
- Google Tag Manager: manages the analytics and advertising tags on our site.
- Google Ads conversion tracking: lets us measure whether visitors who clicked one of our Google ads went on to submit a request. Google may set cookies for this purpose.
- Google Fonts: loads the typefaces on our site from Google's servers, which receive your IP address when fonts load.
Google's use of this information is described at policies.google.com/technologies/partner-sites. Your options include:
- Google Ads Settings at adssettings.google.com to manage ad personalization;
- the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout;
- your browser settings, which let you block or delete cookies (some site features may not work as intended); and
- Global Privacy Control (GPC), which we honor as described in Section 5.
4. How We Share Your Information
We do not sell your personal information for money. We share personal information only as follows:
- With interpreters: to fulfill a booking, we share the job details you submit, such as language, schedule, location or meeting link, and preparation materials, with the interpreter assigned to your job.
- Service providers that handle information on our behalf and under our instructions, including website hosting and content delivery (Cloudflare, HostGator), email delivery (SendGrid), business email (Google Workspace), analytics and advertising measurement (Google), and payment processing (Bill.com).
- Advertising partners: when you visit pages that carry advertising tags, our advertising partners (currently Google) receive information through cookies, as described in Section 3. Under some state privacy laws, this may count as "sharing" personal information for cross-context behavioral advertising, or as "targeted advertising." You can opt out as described in Section 5.
- Legal and safety: when required by law or legal process, or when needed to protect the rights, safety or property of INTELpretation, our users or others.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.
- With your consent or at your direction.
5. Your Privacy Choices — Do Not Sell or Share My Personal Information
You can opt out of the sharing of your personal information for cross-context behavioral advertising or targeted advertising in any of these ways:
- Global Privacy Control: if your browser sends a GPC signal, we treat it as a request to opt out for that browser, and advertising tags will not load.
- Email us at contact@intelpretation.com with the subject line "Do Not Sell or Share."
- Cookie controls: use the browser and Google options listed in Section 3.
6. Your Privacy Rights
Depending on where you live, including California, Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws, you may have the right to:
- know and access the personal information we have about you, including the categories and specific pieces collected;
- correct inaccurate personal information;
- delete personal information, subject to legal exceptions;
- opt out of the sale or sharing of personal information, and of targeted advertising (see Section 5);
- limit the use of sensitive personal information (we use sensitive personal information, such as account login credentials, only to provide the Services and not to infer characteristics about you);
- appeal our decision on your request; and
- not be discriminated against for exercising these rights.
How to make a request: email contact@intelpretation.com or call (212) 812-2324. We will verify your identity before acting on access, correction or deletion requests, usually by confirming information we already hold. You may use an authorized agent, who must provide proof of their authority. We respond within 45 days, and may extend that by a further 45 days where the law allows and we tell you. To appeal a decision, reply to our response with the subject line "Appeal."
7. California Notice at Collection
In the past 12 months we have collected the following categories of personal information, from the sources and for the purposes described above:
| Category | Examples | Disclosed for a business purpose to | Sold or shared* |
|---|
| Identifiers | Name, email, phone, IP address, online identifiers | Service providers; assigned interpreters for bookings | Shared with Google (online identifiers) |
| Customer records | Name, address, phone, payment details | Service providers | No |
| Commercial information | Bookings, services requested, payment history | Service providers | No |
| Internet or network activity | Pages viewed, interactions, referring pages, ad clicks | Service providers | Shared with Google |
| Approximate geolocation | Region derived from IP address | Service providers | Shared with Google |
| Professional information | Law firm or organization, job title | Service providers; assigned interpreters for bookings | No |
| Sensitive personal information | Account login and password | Not disclosed | No |
* "Shared" means shared for cross-context behavioral advertising as defined by California law. We do not sell personal information for money. We do not knowingly sell or share the personal information of consumers under 16.
Retention: we keep personal information for as long as needed for the purposes described in this policy, including providing the Services, keeping business and tax records (generally 7 years for booking and payment records), resolving disputes and meeting legal obligations. We then delete or de-identify it. Analytics data is kept according to our Google Analytics retention settings.
8. Data Security
We use reasonable administrative, technical and physical safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children's Privacy
The Services are intended for users aged 17 and older, and our website is not directed to children. We do not knowingly collect personal information from anyone under 17. If you believe a child has given us personal information, contact us and we will delete it.
10. Third-Party Links
The Services may link to third-party websites and platforms, such as app stores and conferencing tools. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the Effective Date above, and for material changes we will provide additional notice, such as on our website, in the App, or by email.
12. Contact Us