Intelpretation, LLC ("INTELpretation," "we," "us," or "our") works with professional interpreters who provide interpreting services to our clients. This Interpreter Privacy Policy explains what personal information we collect about interpreters and applicants, how we use and share it, and the choices and rights you have. It applies when you apply to join our network, use the INTELpretation interpreter app or portal, accept jobs, submit invoices, or take part in our Premier Partner or Trusted Partner programs.
If you use our website or book interpreters as a client, our main Privacy Policy applies instead.
1. Information We Collect
Information you give us
- Identity and contact details: first and last name, preferred name, email address, mobile and secondary phone numbers, street address, city, state, postal code and country, and profile photo.
- Professional qualifications: languages you interpret, the areas you serve, court and federal court certification status, certificates you upload, your résumé or CV, and whether you carry errors and omissions insurance.
- Rates and availability: hourly, half-day and full-day rates, cancellation terms, whether you accept in-person and urgent assignments, and your travel expense terms. We keep a history of changes to these settings.
- Tax and payment information: your IRS Form W-9, which includes your taxpayer identification number (your Social Security number or EIN), and the information needed to pay you. Payments are made through our payment provider, Bill.com, which holds your bank account details. INTELpretation does not store your bank account numbers.
- Invoices and job records: hours worked, start and end times, mileage, travel time, other expenses and invoice amounts.
- Job responses and communications: whether you accept or decline jobs, cancellation reasons, comments on assignments, support requests, and messages you send us.
- Feedback: ratings and comments you give about clients and about our app.
- Referrals: the name and email address of anyone you refer to us. Please refer only people who you believe would welcome hearing from us.
- Account credentials: your login email and password. If you turn on Face ID, Touch ID or fingerprint login, the check happens on your device. We receive only a secure token and never your biometric data.
Information we collect automatically
- App and portal activity: logins, job views, notification settings and the actions you take in the app.
- Job check-in and check-out: the time you check in and out of an assignment, including by scanning a QR code at the job location.
- Device and log information: IP address, device type, operating system and app version.
We do not track your device's GPS location.
Information from others
- Clients: ratings and comments about your work on their jobs.
- Public sources: state court interpreter directories and other public registries of certified interpreters. We use them to invite interpreters to join and to verify certification status.
- Other interpreters: your name and email, if someone refers you.
- Derived information: we convert your address into map coordinates using a mapping service, so we can match you to nearby in-person jobs.
2. How We Use Your Information
We use interpreter information to:
- review applications and verify qualifications and certifications;
- match you to jobs based on language, location, certification, availability, rates and past performance;
- send job offers, confirmations, changes and reminders by email, text message and app notification;
- share the details a client needs to work with you on a confirmed job;
- process your invoices and pay you, and administer partner program earnings, commissions and bonuses;
- meet tax and accounting obligations, including issuing Form 1099;
- maintain service quality, using client ratings, job history and feedback;
- operate referral and partner programs;
- secure our systems and prevent fraud; and
- comply with legal obligations and enforce our agreements.
We do not use your information for advertising, and we do not sell it.
3. How We Share Your Information
- With clients, for jobs you accept: your name or preferred name, profile photo, languages, certification status, and the contact details needed to coordinate the assignment. We do not show your rates to clients.
- Service providers that handle information on our behalf and under our instructions: hosting (HostGator, Cloudflare), email delivery (SendGrid), business email (Google Workspace), mapping (Mapbox), app notification services (Apple and Google), and payments (Bill.com).
- Tax authorities and legal process: when required by law, including IRS reporting, or to protect the rights, safety or property of INTELpretation, our clients or others.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.
- With your consent or at your direction.
We do not sell interpreter personal information, and we do not share it for cross-context behavioral advertising.
4. Sensitive Personal Information
We collect three kinds of sensitive personal information, and we use each one only for the stated purpose:
- your taxpayer identification number (on your W-9), to pay you and meet tax reporting requirements;
- your account login credentials, to secure your account; and
- the map location derived from your address, to match you with nearby jobs.
We do not use sensitive personal information to infer characteristics about you.
5. Your Choices
- Profile and rates: update them at any time in the app.
- Notifications: manage job alerts in the app's notification settings. You can unsubscribe from non-essential email using the link in the email. Messages that are necessary to operate your account or a confirmed job will continue.
- Delete your account: in the app, or by emailing us. We will delete or de-identify your information, except records we must keep, as described in Section 7.
6. Your Privacy Rights
Depending on where you live, including California, you may have the right to:
- know and access the personal information we hold about you;
- correct inaccurate information;
- delete your information, subject to legal exceptions;
- limit the use of sensitive personal information (we already limit it as described in Section 4);
- appeal our decision on your request; and
- not be retaliated against for exercising these rights.
How to make a request: email contact@intelpretation.com or call (212) 812-2324. We will verify your identity, usually by confirming information we already hold. You may use an authorized agent, who must provide proof of their authority. We respond within 45 days, and may extend that by a further 45 days where the law allows and we tell you.
7. California Notice at Collection
In the past 12 months we have collected the following categories of personal information about interpreters and applicants:
| Category | Examples | Disclosed for a business purpose to | Sold or shared |
|---|
| Identifiers | Name, email, phone, address, account ID, IP address | Clients (for confirmed jobs); service providers | No |
| Customer records | Contact details, W-9, payment information | Service providers; tax authorities | No |
| Professional information | Languages, certifications, résumé, insurance status, rates, ratings | Clients (limited to what the job needs); service providers | No |
| Commercial information | Jobs, invoices, earnings, payouts | Service providers; tax authorities | No |
| Internet or network activity | App activity, logins | Service providers | No |
| Geolocation | Coordinates derived from your address; job check-ins | Service providers | No |
| Sensitive personal information | Taxpayer ID, login credentials, derived location | Service providers; tax authorities | No |
Retention:
- Tax and payment records, including W-9s, invoices and payouts: 7 years.
- Profile and job history: while your account is active, plus 3 years.
- Applications we don't proceed with: 2 years.
After these periods we delete or de-identify the information.
8. Data Security
We use reasonable administrative, technical and physical safeguards, including encryption in transit and restricted access to tax documents. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Age Requirement
You must be at least 18 years old to join our interpreter network.
10. Changes to This Policy
We may update this policy from time to time. When we do, we will change the Effective Date above, and for material changes we will notify you in the app or by email.
11. Contact Us